Case Study - Trusted KYC Solutions for Africa & the Middle East

Overview

Infotech Information Providers approached us to modernize their digital ecosystem across three core areas: their public-facing website, their internal CRM, and their client-facing portal. Their existing systems had grown fragmented over time, making it difficult for both clients and internal teams to navigate services, process verification requests, and manage day-to-day operations.

We began by re-designing their main website to better communicate their KYC, identity verification, and compliance services across Africa and the Middle East. The new site delivers a clearer value story, improved usability, and faster access to their solutions.

Next, we rebuilt their internal CRM — a critical tool used daily by their in-office teams. The new interface is modern, intuitive, and structured around real workflows, enabling staff to work faster, reduce errors, and manage verification cases more efficiently.

Finally, we implemented a unified API layer that connects the CRM, client portal, and website. This integration now ensures real-time data flow across all platforms, delivering seamless verification requests, synchronized reporting, and a more reliable experience for enterprise clients.

The result is a fully aligned digital system that supports Infotech’s operational efficiency, enhances their client experience, and strengthens their position as a trusted KYC provider in the region.

What we did